Eligible Refund Situations
- An item was paid for but was unavailable and not substituted.
- The wrong item was delivered.
- An item arrived damaged, spoiled or expired.
- A confirmed item was missing from the delivery.
- A duplicate or incorrect payment was charged.
- An order cancellation was approved.
How to Request a Refund
Contact Bigg Bazaar customer support with your order number, affected product, reason for the request and photographs where relevant. Grocery-related issues should normally be reported within 24 hours of delivery so that the matter can be properly investigated.
Refund Review
We may request further information, photographs, proof of purchase or return of the product. Approval depends on the circumstances, product condition and applicable consumer rights.
Refund Method
Approved refunds are generally issued to the original payment method. Where that is not possible, another appropriate method may be agreed.
Processing Time
Bigg Bazaar will initiate approved refunds as soon as reasonably possible. Banks and payment providers may require additional processing time, commonly several business days.
Delivery Charges
Delivery charges may be refundable where the whole order was cancelled before dispatch, the entire delivery was incorrect or the delivery failed because of Bigg Bazaar. Delivery charges are normally not refunded for a minor issue affecting only one item.
Promotional and Loyalty Orders
Refunds for discounted products, vouchers or loyalty rewards are calculated using the amount actually paid and the applicable promotion conditions. Used vouchers or redeemed points may be restored where appropriate.
Contact Bigg Bazaar
Business: Bigg Bazaar Malta
Email: support@biggbazaar.mt
Telephone: +356 [ADD PHONE NUMBER]
Address: [ADD REGISTERED OR SHOP ADDRESS], Malta