Perishable and Hygiene-Sensitive Products
For food safety and hygiene reasons, fresh, chilled, frozen, opened, prepared, personalised or other perishable goods are generally not returnable simply because you changed your mind.
When a Return May Be Accepted
- The wrong item was delivered.
- The product was damaged, spoiled, defective or expired at delivery.
- A sealed non-perishable item is eligible under applicable consumer rights.
- Bigg Bazaar specifically authorises the return after reviewing the issue.
Return Conditions
Where applicable, the item should be unused, complete and in its original packaging. Proof of purchase and the order number may be required. Do not dispose of the product until customer support confirms whether it must be retained, returned or discarded.
Reporting Time
Problems with grocery items should be reported as soon as possible, preferably within 24 hours of delivery. This helps us verify storage, delivery and product condition.
Collection or Store Return
Depending on the item and location, Bigg Bazaar may arrange collection or ask you to return the item to a designated store. Do not send items back without prior approval.
Resolution
After review, Bigg Bazaar may offer a replacement, account credit, partial refund or full refund, depending on the issue and applicable law.
Contact Bigg Bazaar
Business: Bigg Bazaar Malta
Email: support@biggbazaar.mt
Telephone: +356 [ADD PHONE NUMBER]
Address: [ADD REGISTERED OR SHOP ADDRESS], Malta